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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will appear. It comprises thorough information about all the actions that you can carry out on that particular page. Each pop-up menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of instructional video clips illustrating how to use our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, take a gaze at our comprehensive FAQ section, which contains questions asked by real customers and offers practical solutions. We periodically "revamp" our FAQ section with new questions & answers in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, you can get in touch with our fantastic team of client support engineers available 24-7 and ready to assist you with any problem. Each trouble ticket you send will be responded to in less than sixty minutes (the average support ticket response time being only twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 273841

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com